CCD Couriers Suck !

I am extremely dissatisfied with the service I have received from CCD Couriers.

I had a scheduled delivery for Friday, 27 March, between 12:00 and 16:00. When my parcel had still not arrived by 13:00, I began contacting their call centre to get clarity on the status of my delivery.

I made approximately 10 calls throughout the afternoon, spending around R150 in airtime while being placed on hold and waiting for agents to “contact the driver.” During these calls, I received inconsistent information. Some agents told me they would provide the driver’s contact number, while others said they were unable to do so.

At one point, I spoke to Ethan in Cape Town who was the nicest out of all the agents I spoke to, who assured me that the driver was “almost at my address.” Despite this, my parcel was never delivered.

It is now Saturday at 05:25, and I have received absolutely no communication, no explanation, and no updates regarding my delivery.

I attempted to call again between 16:45 and 16:57 yesterday , but no one answered. When I called at exactly 17:00, the system stated that business hours are from 08:00 to 17:00, Monday to Friday, and the call was abruptly ended. This clearly shows a lack of customer support and accountability.

This parcel contains a Wi-Fi router from Rain, which I ordered on 23 March, and it was meant to be delivered urgently.

The complete lack of communication, conflicting information, and failure to deliver as promised is unacceptable. I am extremely unhappy with this experience and will not be using CCD Couriers again.

I expect urgent feedback and a clear explanation as to why my parcel has not been delivered.