CS
Caren S

1 reviews | Active since Oct 2011

16 Feb 2017, 14:42

CCD Couriers service bad reflection on FNB

<p>Despite 7 sms received from CCD Courier to inform me that they have my card and that delivery will be made and phone calls to confirm my address it is now 2 weeks later and I still do not have my debit card.</p> <p><br />When I followed up with the number provided on the sms Cape Town told me they had not received the card from Johannesburg yet. I was provided with a Johannesburg office number which proved to be incorrect. I contact Johannesburg who gave me the assurance that the card was in Cape Town and would be delivered 16/02/2017, the gentleman I spoke to promised to sms me with his contact details if I should experience any more problems. No sms was received. When I contacted Johannesburg today to ask about the non delivery of my card I was told they did not have any male supervisors so I could not have spoken to anyone there. I then contacted Cape Town again and was told my card was enrout for delivery. later I was contacted and told the driver was in Kraaifontein (aprox15km from my delivery address) and that he was too busy to get to me to do the delivery.</p> <p><br />Although CCD Couriers is a service provider to FNB I feel this reflects badly on FNB especially if you view the amount of complaints on Helopeter regarding CCD Couriers lack of service.</p>

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Replies (1)
CCD Couriers
CCD Couriers's reply16 Feb 2017, 17:25
Official

Good afternoon Ms. Spangenberg,

Confirming that your card has successfully been delivered to you this afternoon.

We have attempted to make contact with you and subsequently left a message. Please accept our sincerest apologies for the inconvenience caused due to our service failures.

The matter will be investigated and the necessary action will be taken to ensure your complaint results in a more positive client experience in the future.

We thank you for sharing your experience with us.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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