CCD Couriers - Poor Courier Service

I had an extremely frustrating experience with a courier service that I feel compelled to share.

Last Friday, I took a day off work to receive an important delivery—my bank card—at my home address. Despite making all the arrangements, they neither called nor showed up. Instead, the next day “Saturday” at 6:15 PM, I received an email claiming they couldn’t get hold of me.

I responded to the email, questioning their claim and requesting proof of their attempted contact. I even asked for the exact time of their supposed visit so I could review my home security footage. In response, they doubled down, insisting they had called me. However, my phone was with me all day, fully functional, and I even tested it to confirm there were no issues.

This level of dishonesty and lack of accountability is unacceptable. I plan to formally lodge a complaint with my bank and escalate this issue to ensure it is addressed. Businesses that operate with such disregard for their customers should not be allowed to continue providing services for banks.

I am sharing this experience to warn others and encourage vigilance when dealing with such companies.