CCD Couriers - pathetic service offering for the major banks customers

CCD request a delivery time SLOT from you. They don't arrive on time. They don't phone to notify you of the delay and whether or not it still suits you to deliver. They then charge for a second delivery. I have requested details as to who I can send my invoice to for WAISTING my time. Why the hell do the banks use CCD? We are the banks customer so ultimately we are paying for the shoddy service. What the hell is senior management at CCD doing to rectify this. More over why do the major banks use CCD? Is there something happening behind the scenes why it consistently fails to work? FNB, Capitec et al, you claim great customer service, please get another courrier that share your passion to give great service to us, your customers. Phoning CCD customer care is a joke. They try sugar coating their inefficiencies and the agents have no authority to do anything. You are not able to reach a team leader, manager or CCD manager Mr Church. I am yet to get ANY promised on time delivery. If you have experienced the same, please post and notify your bank accordingly! I am now LATE for an appointment as a result of this pathetic service and have to pay as a result of being a no show. CCD you should be ashamed of yourselves!!!!