CCD Couriers failed delivery and inadequate communication

Formal complaint regarding failed delivery and inadequate communication I hereby place on record my formal complaint arising from CCD Couriers’ failure to deliver goods ordered from Rain Mobile, together with CCD’s unacceptable delays, lack of communication, and disregard for the agreed delivery window. The conduct described below caused material inconvenience, loss of time, and disrupted professional commitments. Parties • Customer: [Your full name, ID/Account/Order number] • Supplier: Rain Mobile • Courier: CCD Couriers • Background and timeline Date Time Event Details 8 August 2025 — Order placed Order placed with Rain Mobile; delivery assigned to CCD Couriers. 11 August 2025 — Delivery scheduled CCD confirmed delivery for 12 August 2025, between 10:00 and 12:00, with a requirement that I be present in person for verification. 11 August 2025 — Confirmation provided I received and promptly accepted the delivery meeting invitation by email, confirming my availability for the agreed window. 12 August 2025 10:00–12:00 Non-delivery No delivery occurred within the scheduled window. My enquiries to CCD during this time went unanswered. 12 August 2025 ±13:00 Late notice CCD called to advise they were “running late.” I informed CCD I could not wait indefinitely due to other scheduled responsibilities and meetings. 12 August 2025 ±15:00 Failed attempt CCD arrived at the premises. Security notified me; I advised I was on my way and would arrive within five minutes. Upon my arrival, I was informed the driver indicated he would deliver “around the corner” and then left. No delivery was completed, and the driver did not return.

Breaches and concerns • Failure to honor agreed delivery window: CCD did not deliver within the confirmed 10:00–12:00 timeframe, despite the requirement that I be personally available, which I honored. • Inadequate and untimely communication: CCD failed to respond to enquiries during the delivery window and only contacted me approximately one hour after the window had lapsed to advise of a delay. • Unreasonable conduct at the point of delivery: Despite being informed that I would arrive within five minutes, the driver departed and did not return, resulting in a failed handover without just cause. • Disregard for customer’s time and commitments: CCD’s conduct required me to remain available beyond the agreed period and disrupted pre-existing professional obligations. • Unreliable service and misrepresentation by conduct: CCD’s assurances regarding timing and personal attendance requirements were not upheld, rendering the representations ineffective and the service unreliable. Prejudice suffered • Wasted time and opportunity cost: The missed window and extended, indeterminate wait period caused quantifiable loss of productive time. • Disruption to professional commitments: Meetings and obligations had to be deferred or adjusted to accommodate CCD’s delays. • Inconvenience and uncer*****y: The absence of clear, timely updates and the driver’s departure without delivery compounded avoidable inconvenience. Demand for remedial action 1. Immediate delivery or cancellation: Complete delivery at a fixed, binding time acceptable to me within two business days, with written confirmation, failing which cancel the order at my election and issue a full refund without delay. 2. Written explanation: Provide a written account of the failures outlined above, including why communication and delivery protocols were not followed. 3. Assurance of compliance: Confirm the concrete measures CCD will implement to ensure adherence to scheduled delivery windows and effective, proactive communication going forward. 4. Compensation: Offer reasonable compensation for the wasted time and inconvenience occasioned by the missed delivery window, inadequate communication, and failed handover. 5. Reservation of rights 6. I reserve all rights, including the right to escalate this complaint to Rain Mobile as the contracting supplier and to pursue any remedies available under applicable consumer protection laws and the contract of sale and carriage. Nothing herein constitutes a waiver of rights, and all rights are expressly reserved.