CCD Couriers beyong *********** to do their job

have been waiting for my FNB Premier Card delivery for almost a month now I dnt know what to do anymore. Been contacting the CCD Couriers several times tracking my bank card to find out when is it going to be delivered, when asking for delivery address they asked for the address which I will be available during office hours which 8am to 16h00 i gave them my work address. They kept on apologizing for not being able to deliver the card as promised and i kept on calling them up untill two weeks back when they said they are around my town they will deliver my card on that day. At 16h00 i called again to find out how far are they and they said they will come. I told them that at 16h30 i will go home if they are coming they must give me a call i will come as am not staying far from my work. Nobody contacted me. The following day i received an sms from FNB informing me that the card was not delivered due to me being unavailable what kind of sick joke is that? Clearly these people do not take their job seriously they are beyond ***********. I immediately contacted FNB and FNB contacted CCD Couriers and they promised to contact me to reschedule up untill this day i haven't received my bank card and yet the courier service hasn't contacted me, what should i do now?