CCD Couriers bad service by their employees

I really have a problem with bad service and if the employees have an attitude also it becomes even worse.

I apply for a cheque card at FNB have a real good service from them, really professional service. They follow up and find out if i,m happy and ask if i have more questions etc. They even offer me other services as well, that's really good and i,m really happy with FNB.

But two weeks ago after i app**** for my cheque card they told me they will send the card via a courier service. And this is where all my problems started. Not with FNB but with the company they use to do their courier service (CCD Couriers Cape Town).

They communicate via sms, my first problem they never call. The second problem was they don't make an appointment that is suitable for the customer they just sms and told you they will deliver between 08H00 am 17H00pm. That means you needs to sit and wait like kiepie the **** whole day because you never know when to expect them.

They sms the whole time, and when i started to call their office number the phone rings the whole time. Eventually a Roxanne answer and ask for a reference number. And if you make too long she just hang up the phone in you ears.

Then they send me another sms to tell me their is a delay, that's why i have in the first time a problem with their handling of customer services. They didn't phone to say when you can expect the delivery. They just keep quiet, and when they suddenly remember you again they just sent you and sms to tell you the new date of delivery between a certain and certain time.

FNB also making use of Take Alot and my friend that also app**** on the same day as me got his cheque card in three days time without any hassles. I,m still waiting after two weeks for mine. Thats really bad for a courier company to treat his principles customers like that. Even the post office would've deliver my card quicker.

Today i got a new sms from Yoco to tell my the same CCD couriers will deliver my card reader. And i,m in need for the card reader, can you imagine another two weeks waiting for my card reader not a hell.

I immediately send Yoco a emailed and ask to not making use of CCD Couriers because they are useless. I will refuse their service in the future if i learn that any company are making use of their services. Theirs too much great courier companies out there with much better service. Companies are making use of courier companies because of their speedy service.

The courier driver's name was by the way Leroy, and apparently he got an attitude like hell and the persons at my place where he was suppose to deliver the cheque card told me he is a grumpy person with bad manners and an attitude. That's not good for any company to employ people like that, the same with the Roxanne lady she promise me to phone me back , i,m still waiting for her phone call to update me what happens to my delivery. bad bad bad.