CCD Couriers' Bad Service
<p>FNB made arrangements to have my bank card delivered using CCD Couriers. They called me to arrange a delivery date (10 April 2017) and place. The card wasn't delivered, I then called the company to ask them what happened and re-schedule the delivery. The consultant said it's written that I didn't make the appointment. We then re-scheduled for another date (19 April 2017), I ended up calling the company because no-one was calling me regarding the delivery that had to be made. I was then forwarded to the courier guy, he said my phone number wasn't going through.</p> <p>The courier guy had the incorrect number but I wonder HOW, when the company was able to schedule the initial delivery date with me?</p> <p>How does it take a courier company 2 weeks to deliver a bank card in a town near their offices???</p>
Dear MR ERNEST K MOKOTOANE
We confirm receipt of your delivery query and CCD will make contact with you shortly to arrange for the delivery of your card (Reference Number FRB***) for today, 19th April 2017.
CCD will address this service failure with the relevant departments internally and we apologize for the inconvenience caused in the delay in the delivery of your card.
I will personally follow up on the delivery but please feel free to contact me should you require any further assistance.
Kind regards,
Johanita Porter
***
Dear MR ERNEST K MOKOTOANE
We confirm receipt of your delivery query and CCD will make contact with you shortly to arrange for the delivery of your card (Reference Number FRB***) for today, 19th April 2017.
CCD will address this service failure with the relevant departments internally and we apologize for the inconvenience caused in the delay in the delivery of your card.
I will personally follow up on the delivery but please feel free to contact me should you require any further assistance.
Kind regards,
Johanita Porter
***
Hi Johanita,
Thanks for the reply but I do not see the feasibility of the suggested as already it is the end of the day and secondly an incorrect number is stored onto your systems as my contact numbers, hence the courier guy has been unable to reach me. I requested one of your call centre agents to update it, and she told me the query has been sent which doesn't exactly qualify as guarantee that the information has been updated.
Hi Johanita,
Thanks for the reply but I do not see the feasibility of the suggested as already it is the end of the day and secondly an incorrect number is stored onto your systems as my contact numbers, hence the courier guy has been unable to reach me. I requested one of your call centre agents to update it, and she told me the query has been sent which doesn't exactly qualify as guarantee that the information has been updated.
Dear MR ERNEST K MOKOTOANE
We confirm that CCD received 1 contact number for you from FNB and it is not the *** number. I noticed that both appointments was scheduled via and inbound call.
CCD will address this delay in the delivery and we apologize for the inconvenience caused.
Kind regards,
Johanita Porter
***
Dear MR ERNEST K MOKOTOANE
We confirm that CCD received 1 contact number for you from FNB and it is not the *** number. I noticed that both appointments was scheduled via and inbound call.
CCD will address this delay in the delivery and we apologize for the inconvenience caused.
Kind regards,
Johanita Porter
***
Dear MR ERNEST K MOKOTOANE
This serves to confirm that CCD will deliver your FRB card today, 19th April 2017 between 18h00 and 20h00.
Kind regards,
Johanita Porter
***
Dear MR ERNEST K MOKOTOANE
This serves to confirm that CCD will deliver your FRB card today, 19th April 2017 between 18h00 and 20h00.
Kind regards,
Johanita Porter
***
Thank you for acknowledging my complain and rectifying the mistake. Finally received my bank card.
Thank you for acknowledging my complain and rectifying the mistake. Finally received my bank card.