CCD Couriers' arrogance is getting out of hand

Mid December I got an SMS from CCD saying they could not deliver my card because they could not reach me. I did not have any missed calls from them but I assumed it could have been network problems. Beginning of the year they sent me an email to contact them and setup a delivery schedule, which we did and they confirmed they can only deliver on Wednesday 3rd January. I cancelled all my plans for the day and waited for the delivery as they said it will take place between 8 and 16:00. On Wednesday at 15:59 I got a call from them apologizing for not delivering the card, the car had issues and I said its Ok and they rescheduled to Friday. But at 17:34 I received an SMS from the saying they were not able to deliver the card due to my Unavailability - which was a blatant lie. At 15:42 I again got a call from them, saying the driver is two minutes away, I must conform my address - which didnt make sense as I never called them to change the delivery date or address, and then I was told the driver is two minutes away. I stopped what I was doing to wait for the driver as I was informed he is two minutes away. He eventually arrived at 16:04. What I dont get is how do they feel so comfortable lying and patronizing customers, why schedule deliveries if you dont have road worth vehicles? Why lie about customers not being available when you didnt reach out?