CCD couriers appalling service

I'd like to express my disappoint and outrage at the level of service I received from CCD couriers today. I'm a private client of FNB I was meant to receive my New card today from the courier service. I waited all day for my new card to arrive and to my surprise nothing arrived, I then made contact with the call centre and spoke to a gentleman who had told me that the driver was at our offices and spoke to Thabang (firstly there is no one at our shop and offices by the name of Thabang) he wanted to transfer my call to a supervisor as I was busy at work I plead with him to call me back after 10 minute and no one called me back. I then picked up the phone after about 20 to 30min and requested to speak to a supervisor, I then started talking to Andile. i explained to him the importance of the card being delivered to me today as I've made holiday arrangements for me and my family and I stand to loose everything if I don't make the trip. I was then told that the driver tried calling me but I've got no miss calls on my cell phone, I went as far as asking our security guards at the door if anyone came looking for me and I was told that no one came looking for me. I desperately kept trying Andile's direct line to no avail. he didn't call me back to update me on the situation, I've been left with no choice but to cancel my trip and I've lost all my deposits on my travel arrangement. the service was appalling and I'm really frustrated as it's a long weekend and I can only get it on Tuesday.