CCD Couriers appalling service

I have never in my life seen such incompetence, 1st i was told my FNB Card would be delivered on the 24/05/18 between 10-11. Because my has a lot of travel i then had to move all my appointments to make space for this delivery. I then got a call from CCD Couriers telling me there was a delay and my delivery was moved for the same day but between 11-12. I agreed to this and scheduled my work to suit this. a few minutes later i got another call from CCD Couriers tell me my card is in another branch (i understood none of that) delivery has been moved for Monday. I then left the office office do some work but at 11:30am i got a call to say the courier guy is at my office to deliver, obviously i was not there because the last call said Monday. I then spoke to the courier guy walter munyai who said i must meet him at multichoice at 2pm on the same day. True to my word i was at multichoice at 2pm but the guy was not there and i had to then call CCD by 2:30pm and they connected me to the who told me to drive from multichoice to cnr bramfischer and grove i then did that and waited another 30min to no avail. I am still sitting without a card and when i call CCD i am told the courier guy does not pick up his phone. What appalling service is this more so because i never asked to have any dealings with this company that wasted more than half of my working day