CCD COURIERS AND STANDARD BANK

CCD phoned me on Wednesday to confirm that they will deliver my Standard Bank card between 10h00 and 12h00 on Thursday, 30 January 2025. They urged me to please be available. Off course I had to phone CCD at 12:00 because no-one has arrived The driver never had the decency to phone me to say that he was late. All these drivers in unmarked cars do NOT realise that they are the face of CCD couriers AND Standard Bank. When I asked the driver who he works for? He rep****:'I work for myself.' This is the second time that this has happened with CCD and deliveries to my house. Always the same excuse. Sorry I was delayed... The message from CCD came at 12h08 to say that they were delayed. You send that message at least 30 min prior to the cut-off time. Is this the message that banks and courier companies want to portray to the world? Unacceptable. Even though the drivers are freelancers, send them for customer training - tell them that their behaviour and manners are what customers will link to your company. If not, please do not do deliveries! I will NEVER make use of CCD couriers. Terrible customer service.