CCD Couriers and FNB is unable to deliver a basic service

I have never experienced such incompetence from a courier service, and I am shocked that a company like FNB actually makes use of its services to deliver credit cards.

I have waited, for more than a week, for CCD to deliver my new FNB credit card. Twice, they arranged for a date to meet me to deliver my card, and both times they did not show up. The number provided by them to enquire about the delivery also does not work. I can ring the number more than 10 times a day, no one will answer. Yet, after 5 an automated voice tell me their offices are closed, which means that the line is actually working, but no one makes an effort to answer the phone.

Seeing that my card expires today, I have no way to access my funds, and all of this because of the incompetence and lack of professionalism of, and shortsightedness on the part of FNB. How can a bank entrust such an important service to a negligent company?