CCD Couriers

I had the most worst and terrible experience with CCD Couriers in my life and probably the most lies in such a short period of time. I sincerely hope that businesses take note of this complaint, not only to protect their businesses but also to secure not losing clients as a result of such poor service delivery. I ordered the rain 1 package and payment was effected successfully to secure the order. I was advised by the consultant of Rain that the Courier company will contact me to arrange for delivery. Shortly after that I did received a sms from CCD Couriers confirming that they have received the package and we arrange for delivery on Friday, 12 May 2023 between 10 and 11, a copy of this text follows: "rain Please note that CCD Couriers will deliver your parcel on May 12 2023 between 10-11. Please have your original ID document and original Proof of Residence within 3 months old available and a copy thereof. For more info contact *** with reference number rain411106" I received a further text on Friday morning at 08h09 confirming delivery between 10 and 11. A copy of this text follows: "rain Please note that CCD Couriers will deliver your parcel on 2023-05-12 between 10-11. Please have your original ID document and original Proof of Residence within 3 months old available and a copy thereof. For more info contact *** with reference number rain411106" At 10h28 I received a text confirming that the Courier has arrived at my premises. A copy of this text follows: "Our CCD Courier has arrived at your premises. Please meet with the courier to finalize the process and have your own pen to enable a contactless delivery for your safety. Ref rain411106 Queries ***" Nobody was at my premises and this was also confirmed with the security guard at the main entrance of the estate I am staying. I phoned them on the number given in the text and their explanation was that the address was incomplete (which is in direct contrast with their previous text) and that the Courier was en route for other deliveries and won't turn around for my delivery. After numerous calls, of which many were cut off we arrange then that delivery would take place on Monday, 15 May 2023 between 8 and 12. Address was confirmed with the agent. A copy of the text confirming appointment follows: "rain Please note that CCD Couriers will deliver your parcel on May 15 2023 between 8-12. Please have your original ID document and original Proof of Residence within 3 months old available and a copy thereof. For more info contact *** with reference number rain411106" As Monday approaches I received various e mail reminders and text messages confirming delivery. Then came Monday, 15 May 2023. At 08h29 I received a text confirming delivery between 8 and 12. A copy of this text follows: "rain Please note that CCD Couriers will deliver your parcel on 2023-05-15 between 8-12. Please have your original ID document and original Proof of Residence within 3 months old available and a copy thereof. For more info contact *** with reference number rain411106" At 12h24 I received an another text stating that they are experiencing delays and that an agent will contact me. A copy of the text follows: "CCD is experiencing delays, we apologize for the inconvenience. An agent will contact you soonest. Or contact CCD on:*** Ref RAIN411106." An agent then did contact me and confirmed that delivery would take place before 14h00. 14h00 came and went and I started to make phone calls to try and find out what is going on. Probably another 6 to 8 phone calls. Eventually they confirmed that delivery would take place before 17h00. The agent even confirmed that she will phone me back to confirmed if the delivery took place, but obviously never happened. The delivery also did not took place before 17h00 as advised. At 19h20 I received another text from them stating that delivery could not took place due to my unavailability. A copy of the text follows: "rain CCD Couriers were not able to deliver your parcel due to your unavailability. Please contact our offices on *** with reference number rain411106 to reschedule." I am self-employed and had to take two full days of waiting for delivery. I will probably have to take another day off for the rescheduling of the appointment. They refused to give you the driver's name or contact number so you can arrange for delivery to happen. As of now I have no idea where my package is or when it will be delivered. I will contact them at 08h00 on Tuesday, 16 May 2023, and will revert with the outcome. I sincerely hope that this message will fall into the right hands as we don't need such poor service delivery in a country already paralyzed by poor service delivery and *******ion.