CCD COURIER NIGHTMARE

I received a call for a delivery, i go to meet the guy and he is not there. I call the CCD call centers, at first i was put on hold then the agent hangs up, i call again and i was told i will get a call back. 30 minutes later i had to call again as i am still waiting outside. The agent tells me the driver got lost and this was not communicated with me and as i was asking the agent she hangs up. I call again for the 4th time and the guy agent says hello and as soon as i try to talk he hangs up. Where do i need to go to get my delivery because the agents are soo rude.