CCD Courier nightmare

After getting full permission from FNB on Saturday 31st October 2020 to allow me to collect a global card on behalf of my partner we only encountered endless issues. On Monday morning 1 November 2020 the CCD Courier company called me and I explained the situation. They said they would escalate this case and get back to me. I didn't hear back. On Tuesday 2 November and Wednesday 3 November the same story. Finally on Thursday when they called back I begged them for an alternative solution in which they said my partner can simply email them and give authority for me to collect on her behalf. WHY DID THEY NOT GIVE ME THIS INFO ON MONDAY??? My partner has had no access to her card whilst being abroad due to this incompetence. CCD Couriers further explained that they will send an SMS the day before delivery and we can expect delivery it during the hours of 8 am-4 pm. I explained that our office closes at 3 pm on Fridays and requested that they assist me in getting to me before 3 pm if delivery on a Friday. The reply I received was "we deliver during normal office hours of 8 am-4 pm. I cant understand why a reply of "We will make a note and try assist" was not possible? Please can someone from CCD Couriers give me feedback? I urge FNB to look elsewhere as the CCD Courier customer service is shocking!