CCD COURIER ABSOLUTELY USELESS

Worst courier service ever.

I am extremely dissatisfied with the service I received while waiting for my FNB card delivery. I received two SMS notifications stating that my card was out for delivery. The CCD courier then called me and said he was delivering to Bothasig, which is not my address and has never been my address. I informed him of this, and he said he would cancel the delivery and deliver on Thursday instead.

I explained that I had already taken the day off work and stayed home specifically to receive the delivery. He then abruptly ended the call.

Later, I received a message from FNB stating that I was unavailable for delivery, which is completely false — I was at home the entire day. When I contacted CCD, the woman I spoke to told me that I must make arrangements to collect the card from the bank. This is unacceptable, especially since the failed delivery was due to incorrect handling by the courier, not my availability.

To make matters worse, she even questioned who said the delivery was scheduled for today, despite the SMS notifications I received confirming it.

This is shocking service, a complete lack of accountability, and very disappointing customer experience.