CCD comms SUCK!!!

It has been frustrating to deal with these agents. They phone you, ramble down all sorts of instructions etc and when you tell them that you cannot hear what they are saying, they just continue. They don't even give you a proper chance to speak. They phoned me last week and arranged to come and deliver between 12 and 4pm. I rep**** to their meeting request that I had a dr's appointment at 12:00 and requested them to come later. No reply, no courtesy. The delivery person was so rude to my colleagues. I tried phoning, but no answer. This morning I was contacted again by another person rambling down all the information. Talking over me, while I am trying to tell her that I cannot hear what she is saying. Extremely disappointing. I have to wait another week before my package is delivered.