CCD can't call customers, Worst service ever.

I've ordered an LTE router and sim-card from Web Africa which were supposed to be delivered to me via CCD couriers. The following transcript illustrates how difficult and painful this process was. I’ve since decided to have no further dealings with both Web Africa and CCD couriers.

30 Jan 12:24 - I ordered an LTE service from WebAfrica.

31 Jan 15:46 - SMS: "Our courier has collected your parcel. They will be in touch soon to confirm delivery. You can contact them on ********** 028 with ref CVXIS43280. Regards Web Africa"

01 Feb 17:26 - Missed call from ********** 028: (dead call, I pick up and the line is dead)

04 Feb 11:23 - Outgoing Recorded Call (2:47s), ********** 028: I set up my delivery with CCD Couriers, (Confirmed 6 Feb between 10 and 12 to my work office.)

05 Feb 13:05 - Outgoing Recorded Call (4:09s), ********** 028: Due to unforeseeable circumstances, I’ve had to change the delivery address to my home address. (Confirmed Delivery 06 Feb between 8 and 10.) 19:01 - SMS: Reminder from Webafrica, delivery on 6 Feb between 8 and 10, call ********** 137.

06 Feb 07:03 - SMS: "We will be delivering your parcel on 2019-02-06 between 8-10. Please have your RICA documents ready or call ********** 137. Regards Web Africa." 08:00 - (Between 8am an 10am I wait, unable to leave my house, not receiving a single call or email.) 11:00 - Missed call from ********** 000: (phone rings shortly) 11:00 - Outgoing Recorded Call (0:16s), ********** 000: No Answer 11:02 - Outgoing Recorded Call (0:35s), ********** 000: No Answer 11:49 - I've had to go and buy mobile data to look up the number of the Cape Town branch and call them on ********** 137. 11:49 - Outgoing Recorded Call (0:45s), ********** 137: No Answer 12:39 - Outgoing Recorded Call (3:39s), ********** 028: I Explained that I never received my package or any calls and couldn't get through to the Cape Town branch. Operator connects me through to the Cape Town Branch. I explain again... Cape Town operator takes my query and states that "At the moment we have a system error, so we can't do anything, we will call you back." (I wait for the rest of the day, no call in sight)

07 Feb 09:32 - I submitted a support ticket with Webafrica:

On Thu, 7 Feb at 9:32 AM , Dill**** ********** wrote: Hi good day Webafrica,

I know this is not your department, but I don't know where else to turn to.

I've had a delivery scheduled for yesterday between 8 - 10 with the CCD courier guys and still haven't received my package.

Firstly, whenever they tried to call, the phone would ring for 2 seconds and cancel. So I've had to call them and schedule the delivery. They haven't made contact with me since. I tried calling the Cape Town office and there was no answer. After getting through to the Joburg office, they forwarded me through to CT and took down my details. They said they'd call me back when they got the relevant information and once again, I am still waiting. I'll need to change my delivery address once again as I go back to work tomorrow and if they fail to deliver today.

I am honestly appalled at the service I am getting from CCD, and feel like collecting the package myself.

07 Feb 16:15 - Missed call from ********** 000 (dead call, I pick up and the line is dead) 16:22 - SMS: "Our Courier has been unable to reach you to arrange delivery of your parcel. Please contact them on ********** 137 Ref CVXIS43280. Regards Web Africa" 16:23 - Outgoing Recorded Call (0:32s), ********** 000: No Answer 16:25 - Outgoing Recorded Call (0:45s), ********** 137: No Answer 16:26 - Outgoing Recorded Call (4:22s), ********** 000: Connected after 30 seconds. Explained that I never received any calls during my delivery time yesterday. Arranged a new delivery for Monday. However due to the missed delivery, I now have to change the delivery address yet again. So it's back to my work office in Cape Town. (Monday between 9 and 11 confirmed for work office in Cape Town.)

08 Feb 16:41 - I receive a response from Web Africa for my support ticket I've submitted yesterday.

Dear Dillon Sinden,

Ticket: https://help.webafrica.co.za/helpdesk/tickets/458012

Thank you for your email. Regrettably the LTE order has been cancelled

please feel free to call us at ********** or e-mail us at ********** for billing queries and ********** for any technical queries Thank you for your patience. Kind Regards, The Webafrica Support Team

08 Feb - During this time I decide to let it go, the order can remain cancelled, I would look elsewhere. However, I realize that my billing details is still hooked to the account and would like to have it removed. Also I felt like I have just lost R209 due to matters beyond my control, and that it was not OK.

21 Feb 11:23 - So I submit another support ticket

Hi, I'd like to request a complete deletion of my account with Webafrica. This includes ALL my billing Info, personal details and ClientZone account.

This after being unable to have fibre installed in my apartment since 11 October 2018, then a further attempt to receive LTE.

Upon setting up my delivery of the LTE router with CCD couriers, I was unable to answer their call as their call hardly rang (for about 2 seconds). I then obviously returned the missed call, on several occasions setting up the delivery, despite eventually having my order cancelled after I paid the R209.00 delivery fee. This I do not understand and feel like I should be refunded this amount as the fault was not mine and nothing has been delivered to me.

I've explained this situation in a support ticket before: On Thu, 7 Feb at 9:32 AM , Dillon Sinden wrote: Hi good day Webafrica,

I know this is not your department, but I don't know where else to turn to.

I've had a delivery scheduled for yesterday between 8 - 10 with the CCD courier guys and still haven't received my package.

Firstly, whenever they tried to call, the phone would ring for 2 seconds and cancel. So I've had to call them and schedule the delivery. They haven't made contact with me since. I tried calling the Cape Town office and there was no answer. After getting through to the Joburg office, they forwarded me through to CT and took down my details. They said they'd call me back when they got the relevant information and once again, I am still waiting. I'll need to change my delivery address once again as I go back to work tomorrow and if they fail to deliver today.

I am honestly appalled at the service I am getting from CCD, and feel like collecting the package myself.

Really hope you could advise, Many Thanks, Dillon Sinden

The only response I got was "Thank you for your email. Regrettably the LTE order has been cancelled".

These are therefore the reasons why I am taking my business elsewhere as I would no longer wish to make use of ANY of Web Africa's services and kindly request that you cancel all pending orders and remove ALL my information from your systems as there is no way to do so myself on the ClientZone portal.