1 reviews | Active since Mar 2017

15 Mar 2017, 17:45

CCD blatantly LIE

<p>Yesterday i eceived an sms and email saying that CCD Couriers are unable to contact me and that i must call them to arrange delivery of my FNB cheque card. I DO this and the representative tells me i dont answer my phone. Today i receive another sms and email saying the same this regarding my petrol card. Is this just a blatant lie to save on phone bills getting all clients to call them because my phone is with me 24/7 and i have not received any call at all from them but my phone is on and working fine. If they are NOT prepared to call a client rather just say please call us than to blatantly lie and say they have been unable to contact me. I find this totally unacceptable and have sent them a message via their website asking that someone calls ME tomorrow. If not i will surely be back here to complain again!</p>

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Replies (2)
CCD Couriers
CCD Couriers's reply15 Mar 2017, 19:14
Official

Good evening Ms. Moore,

Confirming our conversation that two cards will be delivered to you Friday 17-03-2017 between the hours of 08:00 and 12:00.

Please have your green bar-coded ID or smart card available for verification upon delivery.

We apologise for the inconvenience caused to you in this regard.

Kindest regards,

The CCD Team

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www.ccdcouriers.co.za

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CCD Couriers
CCD Couriers's reply18 Mar 2017, 12:35
Official

Good afternoon Ms. Moore,

Confirming the successful delivery of both your cards 17-03-2017.

Kindest regards,

The CCD Team

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www.ccdcouriers.co.za

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