MB
Martin B
1 reviews | Active since Mar 2009
19 Oct 2021, 14:18
CCD blames the recipient.
CCD are YOCO's couriers. I ordered a machine on 05 October. Delivery was scheduled on 07 October, details fully entered on the CCD website. No delivery during the promised delivery window. I called CCD and was told the address was deficient, gave the information and scheduled a new delivery appointment for 08 October. No delivery. I called CCD and they apologised that the package had not left the warehouse, scheduled for Monday which involved a third person receiving it. All the details were supp**** to make this possible were given and deliver arranged for 11 October. No delivery. I called CCD and the package had not left because the third party recipient information was not available. I asked CCD to return the package to YOCO. In the mean time YOCO had not acted on emails I had sent regarding FICA arrangements. To date no news of the returned machine or any sign of a refund from YOCO (separate review for YOCO available).
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CCD Couriers's replyOfficial
19 Oct 2021, 14:30 Good afternoon Martin B Confirming receipt of your delivery query. We are currently attending to this matter and will be in contact with you shortly. Regards, The CCD Team *** www.ccdcouriers.co.za ***
Best regards,
CCD Couriers's reply19 Oct 2021, 14:30
Official
Good afternoon Martin B Confirming receipt of your delivery query. We are currently attending to this matter and will be in contact with you shortly. Regards, The CCD Team *** www.ccdcouriers.co.za ***
Best regards,
MB
Martin B's updateReviewer Update
19 Oct 2021, 16:21I was contacted by a rep from CCD this afternoon. She was kind enough to offer delivery tomorrow. This in the light of what was already written here and the clear instruction of 11 October to return the parcel to YOCO. When I confirmed the instruction to return the parcel, I was put on hold and the call dropped. Neither listening nor reading client input is not a way to succeed in business.
MB
Martin B's update19 Oct 2021, 16:21
Reviewer Update
I was contacted by a rep from CCD this afternoon. She was kind enough to offer delivery tomorrow. This in the light of what was already written here and the clear instruction of 11 October to return the parcel to YOCO. When I confirmed the instruction to return the parcel, I was put on hold and the call dropped. Neither listening nor reading client input is not a way to succeed in business.