CCD and Intellicel wants sign up clients but cannot commit to dates for delivery.

CCD couriers sent an SMS that states my delivery is today. I made special arrangments with my superior to be the the office today to get my delivery. This morning at 8h30 they call to say they cannot do the delivery. I must give them another date. I have paid an admin fee already for the phone delivery. I cannot just make arrrangements for another day. I need to be in field visiting stores. CCD and Intellicel do not take the customers condition into consideration. This is the worst service ever. They truly expect me to ask my superior for another day? I am the customer. They must make a plan.