SB
Siyabulela B

1 reviews | Active since Oct 2018

08 Oct 2018, 17:21

CCD = ABHORRENT CUSTOMER SERVICE

I have had the worst experience from this company. It is the first time I hear of it in any case. I opened an account with FNB and this was in September. My delivery is supposed to carried over by this courier company and was scheduled for delivery on 05.10 and only when I phoned I was told a driver missed his delivery and I was rescheduled for today between 10-11 and it is now 17:10 and I still do not have my card. I phoned through to CCD couriers and spoke to Sandisiwe and asked to speak to a supervisor after I had given her my details and reference number, she sighed and blind transferred me to a Meghane/Meagan who said she was a supervisor and will prioritise my delivery. I work in the Cape Town CBD and I have asked that they deliver to the office, but I am still awaiting my delivery. How hard can it be to deliver a piece of plastic to a building in Fores****? I am appalled at this poor service. I will not recommend it to anyone.

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Replies (3)
CCD Couriers
CCD Couriers's reply08 Oct 2018, 18:32
Official

Good evening Mr Baliso,

Confirming receipt of your correspondence. A member of our management team will be making contact with you first thing tomorrow morning in order to resolve this matter for you.

Kind regards,
Kayleigh Smit
Executive Manager - Communications
***
www.ccdcouriers.co.za
***

Best regards,

CCD Couriers
CCD Couriers's reply09 Oct 2018, 10:14
Official

Good morning Mr Baliso,

Confirming the successful delivery of your card took place yesterday as arranged.

Kind regards,
Kayleigh Smit
Executive Manager - Communications
***
www.ccdcouriers.co.za
***

Best regards,

SB
Siyabulela B's update09 Oct 2018, 11:00
Reviewer Update
Good Morning Kayleigh, Thank you for your response and acting on this swiftly. I received my card last night. It is a shame that it takes so much energy to get things done at your company. I hope I do not have to deal with you going forward.