pA
paul A

1 reviews | Active since Jul 2012

22 Mar 2018, 06:55

Card not delivered

I live in a very remote area. KNP. I ordered a new bank card and was called by CCD saying they will courier it. I explained that they wont be able to because of where i live but they laughed and arrogantly said, 'we will deliver no matter what'. After they couldnt find my location on the map they managed to find our closest lodge and said they will message me the date and time my card will be delivered. I received a message on 20 March saying my card will be delivered that day so i left work and waited, then i recieved a message saying i will recieve my card on 21st so again i took the day off work and waited. Still nothing. Clearly CCD does not value my time and have wasted 2 of my leave days and i still dont have my card.

0
Replies (4)
CCD Couriers
CCD Couriers's reply22 Mar 2018, 08:20
Official

Good Day MR PAUL T ANTOLIK ,

I confirm receipt of your delivery query.

You can expect a call by a member of our management team shortly.

[FRB*** MR PAUL T ANTOLIK]

Regards,

Zainab Jogee

***

***

Best regards,

CCD Couriers
CCD Couriers's reply22 Mar 2018, 17:03
Official

Good Day Mr Paul T Antolik,

Thank you for taking the time to discuss the matter with us telephonically, I can confirm that an appointment is scheduled for the 23rd of March 2018.

Regards,

Zainab Jogee

***

***

Best regards,

CCD Couriers
CCD Couriers's reply23 Mar 2018, 15:35
Official

Good Day Mr Paul T Antolik,

We confirm that your parcel has been successfully delivered.

Please accept our apologies for the inconvenience caused.

Kind Regards,

Zainab Jogee

***

***

Best regards,

pA
paul A's update01 Apr 2018, 10:28
Reviewer Update
Thank you very much, I am happy that I received my card despite the hiccups experience. Your customer service was excellent but don't like the fact that I had to lodge a complaint on Hellopeter to get this. Thank you