Can't complain about the service if there's isn't any

They are supposed to deliver my credit card. Last Friday, my fault, I left my home office at 16h and I got a call they are at the security gate. Delivery was re-scheduled for Monday. I'm still waiting. Why FNB refuses to keep cards at their branch is totally beyond my comprehension, and I need to correct that: I can collect at the branch (which I totally prefer), at a cost !!! Why do I get the feeling FNB has got a security issue here? Lodging a complaint with FNB is almost impossible, hence helloPeter