Can't keep scheduled delivery dates or times

What in *********** company.<br> <br> I had a credit card scheduled for delivery. First they phone me and tell me that if they are to deliver it at my address, I would need two ID's and a letter. So I changed the address to the person whose name appears on the card, and a delivery was scheduled for Friday, 4 September, with instructions to ask reception. This took 6 calls, as no one could find an email that I sent 4 hours earlier. I mainly dealt with Kgomotso. For delivery : No pitch. Upon calling them, they confirmed that they did not follow the instructions, but I had to ask for an apology.<br> <br> Next I hear that if it was delivered at that location, the recipient would have needed my ID as well, after confirming earlier that she wouldn't. If it was delivered at my address, I would only need my ID. This contradicted what was said earlier. Delivery was scheduled for 2015-09-08 between 10 and 12. No pitch.<br> <br> How can these guys be trusted with sensitive products? No class in interacting with clients, and can't keep an appointment. Terrible terrible terrible.