call centre puts me on hold and never answers

phoned 4 times and only got through twice. Both times i got put on hold. All I needed to find out was what time my delivery would arrive. I understand there are delays but at least tell me a rough time to expect the delivery.

10minutes on hold the 1st time i called then call was just cut off, 2nd time i got through and immediately got put on hold. someone picked up and then put me on hold again. 3rd time I got put on hold and noone even answered 4th time I asked the agent not to put me on hold and she put me on hold. Finally got through to another agent who said that she is trying to get hold of the driver for me then i got put on hold again. Then get a guy's computer voice saying i must delete the message or hang up.

I rearranged my whole day so I could wait for my card to arrive only to get this bad service. I would have given you guys a 1 star rating but the only good thing out of all of this was I got a sms saying there are delays, please call a number with the reference number.

I need to go out and have no idea when to expect this driver. I have been a driver before and I know there are always delays but at least give me a rough time when to expect the driver or give me the ability to let you leave the parcel with someone else. The fact I have to be here doesn't help me when I need to go out.

2 years ago i read someone complaining about the call centre being so terrible, you would think after 2 years you guys would at least be a little better.