Bad service from this courier

My personal banker sent my new fuel card on this courier service. First my email stated that the delivery would happen between a certain time ie: 9 to 11. The driver then phoned me 45 minutes after the latest time with a bad attitude and telling me that he cannot find my office. I told him that I will meet him at a garage about 5km away from my office. He phoned me two minutes later asking why i am not there yet. I got there with only my drivers license only to find out that he would not give it to me because I didnt have a copy. I sent him back and said they shoulkd return the card to FNB. A week or so later CCD phoned me and apologised profusely and promised to deliver it this morning between 9 and 11. They even phoned at 8:25 to say that the driver will be here before 9h00. He pitched up at 9h20 and when he got given the copy of my drivers he refused to give me the card. Never in my life will I use this service and I hope FNB takes notice of this. Oh and CCD please don't contact me to resolve this matter. You are not capable enough!!!