Bad Service from CCD Couriers when delivering my FNB card.

After a phone call where I could barely make out what the operator was saying, apparently, I agreed to the delivery of my FNB card on the 10/01/22 (can’t recall the date) myself; between 08h00 and 16h00. They did, however, say they would sms beforehand! I received an email to that effect and a sms (with the correct address on the07/01/22) and they blocked out the period on my Google Calendar which I did not agree to and found a bit of an invasion of my privacy. The 10th came round, and I received and sms reminder confirming the delivery at 08h06 and I began the long wait. At 13h01 I received a sms telling me that the courier was 5 minutes away -traffic dependent! I also received another sms telling me to have my own pen ready, which I thought was quiet COVID aware. I waited at the front window and front gate for over an hour, because maybe the traffic was heavy, finally I phoned the call centre gave them my details and explained the problem, the call centre operator said she needed to contact the driver and I was to hold on. She cut me off! I phoned again and got another call centre operator who apologised for me being cut off and I went through the same explanation. She also said she needed to contact the driver but that she would phone me back. A few minutes later she called to tell me that the driver had been at my house at 12h55 but that no one had answered and that the drive had taken a picture of the residence, I asked her what type of house it and she was rep**** brick (good guess as most of the houses in the area are brick). My house is different from others in the area, but she did not mention why, and I did not ask her. I also tested the doorbell just to be sure it was working, and it was. I asked her to contact the courier and ask him to deliver the FNB card today, as I also wanted to see this photograph and did not want the day to be a total loss. Imagine my surprise when she said she could not raise him as his cell was going straight through to messages! Then began the setting of another date for delivery, what a performance they earliest they could give me was Wednesday 08h00-16h00 again because the computer would not allow them to schedule it for the Tuesday or give a more specific time. Finally, I told her to deliver it to the bank and I will pick it up on the Thursday, as I had waisted enough time on a courier service who does not deliver. I hope FNB does not get charged for this delivery and does not charge me for an absolute waist of time!