Bad service from CCD

I reported by bank card ****** with my bank on Tuesday, 21 Nov and received a message from CCD on Thursday, 23 Nov to advise that they have received my card from the bank and that they will contact me regarding delivery of the card. An agent called on the 23 Nov to get my address, but their systems were not working. So she said she will call me back. So instead of writing my address down and then capturing it on the system when it was up and running again. I needed my card on Friday as I had no other cards and no means to any money. On Friday, 3 different agents call to arrange for delivery. I tell the one agent that someone needs to escalate this and arrange for my delivery on Friday. They advised to say they will get someone to call me before 5. No one called. And to date no one has contacted me to arrange for the delivery of this card. If I had known this was going to be an issue to get a card to a client, I would have collected at the bank.