Bad Service!!!

If it was possible to give a 0 star rating, I would. From having to contact YOU to arrange delivery to customer care consultants and supervisors who do not understand how your own system works when it comes to tracking a parcel. I could not take delivery of my package today because I did not have my ID, which would not be an issue if this was communicated to me or at least received some sort of communication (sms or email) advising on what would be required when the parcel is being delivered. Judging by the number of complaints I have read, all of which refer to similar issues and your NPS score, there is still a lot more training that needs to be done to fix this. You are being trusted with people's belongings and need to be a whole lot more customer centric!