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KV
Karel V

1 reviews | Active since Apr 2018

11 Apr 2018, 13:53

Bad Service Delivery

I received a sms on 6 April 2018 at 14:56 that CCD couriers will contact me regarding my FNB credit card delivery. On Monday 9 April 2018 I phoned them and was promised delivery on Wednesday 11 April 2018 between 10am-12pm. On Tuesday 10 April 2018 I recieved a call from their Durban branch informing me that my original delivery was never lodged on their system on Monday and now I will only be getting my credit card on 13 April 2018 and this was again confirmed when I called ther Cape Town branch on 11 April 2018 at 13:27. After lodging a complained on their website I got a call from their head office at 13:50 telling me now they will deliver both credit cards between 4-5pm on 11 April 2018! It seems that they do not know what is going on in their own departments and why now can they deliver when one files a complaint? I do not know why FNB is still using CCD Couriers while the internet is flooded with complaints about their bad service?

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Replies (3)
KV
Karel V's update11 Apr 2018, 14:22
Reviewer Update
After I filed this complaint on hellopeter and on CCD Courier official website, I received a call and now they going to deliver my two credit cards between 4-5pm. Incredible that after a person complains, only then can the deliver?
CCD Couriers
CCD Couriers's reply11 Apr 2018, 15:11
Official

Good afternoon Mr. Vermeulen,

Confirming that you were contacted after receiving your delivery query through ***.
Both your cards will be delivered today as discussed. Thank you for giving us the opportunity to resolve this matter for you.

Kind regards,
Kayleigh Smit
Executive Manager - Communications
***
www.ccdcouriers.co.za
***

Best regards,

KV
Karel V's update11 Apr 2018, 15:35
Reviewer Update
Thank you CCD Couriers (Kayleigh Smit) for your response. Why can you deliver my cards today when your deparment clearly stated that they can only deliver on the 13th April? Clearly this shows that my cards was with you and you keep it at your depot for a long time before you send it out.