Bad Service CCD Couriers

On Friday the 17th of August I received a sms from CCD Courier that they have received a parcel from Afrihost and they will arrange for delivery shortly.

On Monday, August 21st I received another sms saying that the parcel will be delivered on Wednesday August 23rd between 10:00 and 12:00.

On Tuesday the 22nd I received yet another sms confirming the delivey between 10:00 and 12:00 on Wednesday.

Since the parcel should by delivered to my home address I took a day leave from work in order to be at home for the delivery.

On Wednesday afternoon at 12:30 I received a phone call from CCD couriers and the person told me that they could not deliver, since they are still waiting for the parcel from Johannesburg.

I told the person that I took day's leave in order to receive the parcel and he then told me that they will call me again that afternoon.

At 16:00 I phoned them to enquire and I was informed that they did indeed received the parcel but they can not deliver since there are now two parcels with my name on it and the need to clarify with Afrihost which one they should deliver.

Late yesterday afternoon I received yet another phone call and I was told that they would only deliver between 10:00 and 12:00 Thursday (today) August 23rd between 10:00 and 12:00.

I received a sms this morning saying delivery will now be between 11:00 and 13:00.

At 11:30 I received a phone call from CCD coeriers and the person told me that they do not have enough drivers and that they will only be able to deliver the parcel on Friday August 24th.

After saying to the person that this is unacceptable and that I want the parcel today she told me that she will call me back.

At 12:00 I received a phone call and was told that their manager Mr. Nico Smit said that they are still waiting for Afrihost to confirm which parcel to deliver.

This courier is clearly taking changes and not doing their job. One moment its a shortage of drivers, the next they are waiting for Afrihost.

I previously cancelled with Afrihost because of the bad service from the courier. They had the same thing on a previous occasion.

Surely you dont want your business to be associated with such bad service?

I have never experienced something like this before.