Bad service

I scheduled a delivery for 8 to 10 am on 22/09/2025. I received a notification that delivery was late but without specifying it’s been rescheduled for what time.At 13:25 I received a call and couldn’t pick up… I called back within 5 minutes of receiving that call. No one picked up. Then through the day I received notifications that I am unreachable even though no one was trying to reach me… later on I received an sms that my card won’t be delivered I decide to call and I was told they’ll need a fee of r180. How’s that possible when it’s your driver that was late? On top of that only called once the moment I called back no one picked up but now I have to pay for rescheduling. You guys are sick nje. Or yall make zero effort to deliver so that you can get double paid? Last time I had a failed delivery my bank card was de*****ed and fit happens again, you and your employees are the culprits