Bad service

Hello,<br> <br> I was issued a new card by FNB and chose the option to have it delivered to my home address. CCD called me to confirm delivery for Friday 27th Feb between 14:00 and 16:00. I was at home waiting from 13:30. Having been warned by a few friends that have had very late delivery from CCD. I called them at 15:15 and asked for confirmation if the driver was going to be at my place by 16:00. The lady confirmed that he is on his was, but refused to give me the drivers number. By 16:30 no one had pitched for the delivery. Monday morning no follow up from CCD. I had to call them. The lady tells me that on the system is shows client failed to appear for appointment and then she proceeds to schedule me for delivery on Tuesday 3rd March. I then told her to get a manager to call me and she confirmed that she was escalating the call. I then get a call from another agent who starts asking all questions again(delivery address, id number etc) try to book me for delivery for Wed 4th March. I then told her I want a manager to call me. Still no call from a manager who can sort this out. I am now going to ask FNB to re-issue the card and send it to a branch rather.