NM
NONTI M

1 reviews | Active since Jul 2016

13 Nov 2017, 11:26

Bad customer service and incorrect number given

I received an sms that my card is with CCD and they will call to arrange delivery. I then called the number on the SMS ********** 028 which did not go through, I then googled a number which went through and I managed to speak to someone who told me my card will only be delivered after 3 days cause they are fully booked and the courier guys are already out in delivery... How is that for an inconvinience? Now I have to take time to go collect my card because I dont have 3 days to wait.

I mean had I not called how long would my card have taken to be delivered? CCD you are so *********** and I will not recommend you to anyone!

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Replies (2)
CCD Couriers
CCD Couriers's reply13 Nov 2017, 13:06
Official

Good afternoon Ms. Makubetse,

Confirming receipt of your delivery query and that you have been contacted. CCD Couriers received your card on Friday (10-11-2017). Your request to have your card delivered tomorrow has been escalated and I will keep you updated with the process made.

Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***

CCD Couriers
CCD Couriers's reply14 Nov 2017, 18:59
Official

Good evening Ms. Makubetse,

Confirming that your card has successfully been delivered.

Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***