1 reviews | Active since Mar 2009
Bad communication
<p>CCD couriers phoned me but could net get hold of me. They have enough info on me to send an sms and an email. Why do they need to talk to me? I gave my business address to FNB for delivery of my card and told them to deliver during office hours. How difficult is it to get this info straight? Also, why phone me on a saturday and then ask me to contact you back.... when your offices are closed?? Your phones go over to an auto message to say I must call on monday, but clearly someone tried to contact me on saturday when you are supposedly closed? Confusing and frustrating.</p>
Good morning Mr. Heinze,
Confirming that an appointment has been scheduled for delivery tomorrow (Tuesday 28-03-2017).
Please have your green bar-coded ID or smart card available for verification upon delivery.
Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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Good morning Mr. Heinze,
Confirming that an appointment has been scheduled for delivery tomorrow (Tuesday 28-03-2017).
Please have your green bar-coded ID or smart card available for verification upon delivery.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Glossing over the problem are we? Why are you not addressing my questions? I know you are coming no need to send that info on this site. But...you clearly do not understand anything about customer service. I confirmed with your consultant what I suspected. You do not have my right address info as I gave it to the bank. So miscommunication. But I guess you will not try and fix this. Just business as usual, which sucks. Going to adjust your rating down now.
Glossing over the problem are we? Why are you not addressing my questions? I know you are coming no need to send that info on this site. But...you clearly do not understand anything about customer service. I confirmed with your consultant what I suspected. You do not have my right address info as I gave it to the bank. So miscommunication. But I guess you will not try and fix this. Just business as usual, which sucks. Going to adjust your rating down now.
Good afternoon Mr. Heinze,
Confirming the successful delivery of your card 28 March 2017. The matter has been addressed internally and we apologise for the inconvenience caused to you due to the service rendered.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Good afternoon Mr. Heinze,
Confirming the successful delivery of your card 28 March 2017. The matter has been addressed internally and we apologise for the inconvenience caused to you due to the service rendered.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***