Bad call centre, not making delivery time not calling back - Just pathetic service - REF ***9

Hi,

Working from several sites, I made a previous arrangement to meet them at a specific date and time period 5 days in advance.

They got the address incorrect, the call centre in CPT never answer no matter how many times I called. I even requested that they send me the recorded conversation I had with them for delivery to see how the address could have been taken down incorrectly. No reply to that. Called JHB call centre and told them that notification in email with address for delivery was incorrect. He said he will call back. That was at 13:45. Never called back. Perssisently called call centre to make sure that I get delivery (with 14:00 - 16:00 as they promised) - and too make sure that they dont go to wrong address. When CPT call centre finally answered - consultant said he will call me back and just put down the phone.

Once 16:00 reached, I left the office where I was waiting for courier. No call from CCD came.

Called again at 16:56 - JHB office and asked what happened. They kept referring to new delivery for me, even though the date of delivery (from their own email) stated today and stated the reference number.

They promised to called before hand to let me know when my FNB cards will come.

This was the worst courier service I ever experienced. Will never recommend them to anyone. In total, wasted many calls to a courier that doesnt answer, and if they do, they do not make an effort to resolve their own problem. Not even a courtesy to call earlier in mornig to advise a customer that delivery will be late. Nothing.

Thank you for wasting a persons time.