Bad attitude from the driver and poor service

This is the second time I have had a very bad experience with CCD Couriers, I wish the banks can start to consider an alternative courier service. When a lady phoned me to make an appointment for card delivery I told her I would only be home at 3pm, she advised that they only have a 2pm-4pm slot, but she would put a comment on system that I will only be available at 3pm. Today I received a call from the driver at 2pm to say that he is at my house and he can't wait for me, because he has to be in Sandton at 3pm. I was still busy talking to him explaining that I arranged to be home at 3pm, he rudely put the phone down in my ear. This is unacceptable service, I feel very despondent! This is the second time that one of their drivers has put the phone down in my ear...