Bad Attitude and Poor Service

I am an FNB client who opted for my cards to be delivered to me. Nothing prepared me for the incompetence courier service would cause me. Firstly, they could not get my address correct, although I even called them back to ensure that they had the correct address. On the morning of the scheduled deliveries I was contacted for me to confirm that I am at a school in Khayeletsha, Cape Town. I am actually in Braamfontein, Johannesburg. I think that this was deliberate because I laid a complaint against Calvin for his poor customer service. I spoke to Makkie and we confirmed the address so when did it change and how? Secondly, they need to deliver 2 cards to me and instead of delivering both simultaneously, they scheduled delivery 1 for between 8 and 10 am and delivery 2 for between 10 and 12. So I am expected to wait for 4 hours for these deliveries. The worst part is that none of the CCD Agents even care about the poor service. They have no customer service skills. Makkie never called me back as she promised. The lady in Cape Town whose name I did not bother to take was equally indifferent. They do not seem to understand my frustration or maybe they don't care.