Awful service and attitude from CCD couriers

Three FNB cards needed to be delivered to me. For the first two cards, CCD couriers never attempt to make contact with me. I received one SMS saying that they will make contact to arrange for the delivery, a second SMS saying that they were unsuccessful in making contact with me. No missed calls or SMSs were on my phone. I then called them and was told that cards were scheduled for delivery the following day between 12 and 14. The following day, cards were delivered instead at 10. For the 3rd card, I received the SMS from CCD couriers saying that the card was ready and they would make contact with me on Monday 15th. I immediately phoned them to ask to please make sure that the delivery would happen by Thursday 18th at 12:30 as I would then be away for 2 weeks. Made many attempts to talk to a supervisor but the line dropped "accidentally"; When I managed to reach a supervisor, the system was down and he could not checked, and never called back despite promising he would do so. At last, I spoke to supervisor Sharon who told me that to make sure the card was to be delivered on Thursday between 8 and 12:30 I would need to pay R100. Otherwise, I would just need to wait and see if I was lucky. I find this appalling servicem considering that I have been trying to arrange the delivery for 3 days, and that I was giving my availability over a period of 4 and a half hours. Moreover, I was very accommodating with their first delivery and made myself available outside the time the delivery was scheduled for. Complete lack of cooperation, not sure why FNB sticks to them. They do not keep record of calls, there is no track of my attempts to reach them, disgusting service.