Avoid CCD Couriers

<p>Re: CCD Couriers</p> <p> </p> <p>A nightmare started with CCD couriers on 11 February 2017. Discomfort, disempowerment, numerous wasted hours and money occurred for 14 days, and i was still no further down the line than when i started. In desperation, I managed to finally get some help when i wrote to Hello Peter. Within minutes a manager from CCD Couriers telephoned. She agreed to see that the FNB card I was waiting for would be delivered to FNB rather than my home, at a time which she promised and saw that it occurred, and I could then pick it up myself rather than waiting in vain for it to be delivered at my home as had happened three times before.</p> <p>At the end of June, I had to get another FNB card, which they promised to have delivered by courier, to my home. I asked to rather let me pick it up at their branch, but FNB was adamant it had to be delivered by courier, to my home.</p> <p>CCD Couriers telephoned and made an arrangement with me to deliver it to me between 10am and 12pm today, 3 July 2017. I set aside 2 hours this morning, made sure there would be no clients attending at my home. Predictably, there was no sign of CCD Couriers during the 2 pre-arranged hours, nor any notification that it would not occur as arranged. At 12h16, CCD Couriers telephoned to 'make an appointment' to deliver my credit card. At 12h56, I received an sms from CCD to say that :</p> <p>"CCD Couriers has been unable to contact you to arrange delivery of your FNB Premier Cheque card. Please contact our office on telephone ********** 028 Ref***"</p> <p>Why would I do this if making an arrangement means absolutely nothing but frustration?</p> <p>I am not sure what it will take to get FNB, and CCD couriers to understand that their service is inadequate in the extreme, and builds distrust between them and their clients?</p> <p>Sincerely</p> <p> </p> <p>Sandy Hoffman</p>