Atrocious Service

Account holder received a call last week Thur saying that they will deliver the card the next day. At the time, the account holder gave my ID number and name as the the person that is allowed to collect the card. They gave a delivery time between 8:00 and 17:00. They cannot give you a more specific time. And the driver can't call an hour before he arrives to let you know he's en route, only when he's at the gate So you need to wait at the house for 9 hours for the delivery. Waited the Whole day, no delivery. On Monday they called to say card will be delivered in the next 2 days. Still no approximate time if delivery was given. Called them this morning to see where the card is, they say they made a mistake, should have been delved on last Friday. When asked them so when will it be delivered, they all need to speak to the account holder AGAIN. Even though that process has already been done and my ID number and name was given to them.