Appalling Service from CCD couriers

I am absolutely shocked at the level of service that I have received from CCD couriers and FNB.

My FNB cheque card was supposed to be delivered to me yesterday (I agreed to pay for an express delivery after CCD couriers notified me on Friday that the card needs to be sent from JHB - I live in CPT - why it's coming from JHB goes beyond me as well).

The card was not delivered yesterday even though I received an sms from FNB yesterday morning, saying that the card will be delivered to me today. When I contacted CCD couriers around 5pm last night, they said that the card never arrived in time and the couriers had already left for the day.

I explained to the lady that I REALLY need this card ASAP. I work from home every second day, so I gave her my home address for delivery TODAY. This morning, before 8am, CCD couriers contacted me again to confirm my home address - she said she would call me back to confirm the time of delivery. Nobody called me back.

At 9:30am, I receive an email saying that CCD is trying to contact me (no missed call), so I contact them again only to be told that the only delivery address on the system is my business address (not my home address) and also, that the card will not be delivered today - it's still at their offices and all the couriers have left for today. HOW IS THIS POSSIBLE?????? It was supposed to be delivered yesterday, then today and now I get told that it won't be today either???