Appalling service

<p>I received a text message from CCD confirming that my FNB card would be delivered between 12pm and 4pm. I had to call them 3 times, spoke to Nokuthula, Nonhlanhla, Lerato and finally Dan. Dan asked me if the courier could still come 30 minutes after 4pm? They didnt even have the courtesy to call me to tell me that they were running late. This is a bad reflextion on FNB and they should consider an alternative courier company. There is a card replacement fee which i assume goes towards the delivery of the card, so why are these guys getting paid for their incompetence and inefficiencies? </p>