APPALLING SERVICE

I just had a terrible experience with 2 of your people. The first one, your delivery guy Netshedzo needs to go to a customer service training. He doesn't know how to treat customers at all. He got here to deliver my package. After handing him my proof of address he told me it's not good enough even though it was cleared with the person who arranged the delivery. He just told me the person doesn't know what they are talking about and I must take it up with them. As I was holding on the phone to your office he walks out and tells me he doesn't have time to wait. Then there was Sanele who kept me holding on the phone for almost 10 minutes only for him to tell him it's not their problem I must take it up with the company that sold me the package.

If this is how you teach your staff to deal with customers then there's definitely something wrong internally and you need to sort it out.