Apaulled at CCD Couriers and FNB banking card delivery services

I am appalled at how FNB can use CCD couriers who have the worst service I have yet experienced from a courier company. It was arranged to have my card delivered to me on a specific date. I received a confirmation message confirming this. That day I remained at the address of delivery waiting for my card. I received no correspondence and no card delivery. after calling CCD couriers the line would cut several times and there was no way to connect with these people. I then days later received a call from CCD couriers arranging for a "date to deliver my card". I complained to the lady and asked why I did not receive my card and I was told, "the card was not dispatched that day". it is now 3 days after the 5 day waiting period and I still don't have a clue when these people will deliver my bank card. I requested them to just deliver it to the FNB branch near me and I was told I would need to then pay R100 for delivery fees. So I would need to pay because CCD couriers has such terrible customer service.

Sadly FNB I am VERY disappointed that you would be affiliated with CCD couriers as they are giving you a Very bad name. My husband experienced the exact same problem with his card and their service. We own a transport company and we know the type of service that we deliver especially to such a large corporate account such as FNB. Shame on you CCD couriers and FNB bank.