*********** and ******* service

My daughter ordered her card on FNB app and requested it to be delivered at home. She requested on the app for the card to be given to me as she didn't know if she will be having class on time of the delivery. Today the card was delivered but refused to be given to either her or me as the pod shows that I'm the card holder not the 3rd party collecting. So I don't understand who made this ******* as on the app you can't say a person is a card holder while they are not. I want that card to be delivered and pod fixed on CCD side as this is bull****.