All talk but no action

My Lloyds card has been sent to CCD South Africa for delivery but I live in Mozambique. I have had about 8 phone calls from their call centre and when I explain the situation they tell me they do not deliver in Mozambique. Most times I get told they will refer it to a supervisor but the next day I get the same call. I have even told them to send it back to Lloyds and I will get it sent by DHL but a day or two later I get another phone call. I really don't understand why they do not have an internal communication system or some way of logging calls made against the tracking number (which they won't give me). I'm glad I do not need the card urgently!