1 reviews | Active since Jun 2017

19 Jun 2017, 08:10

ABSOLUTELY USELESS

<p>two weeks ago i opened an FNB account and instantly got a notification to say my card will be delieverd on the 15 June 2017 betwen 8am and 12pm.</p> <p> </p> <p>AT 7AM on that day, a delivery guy called me to tell me he is outside. I went outside to look and walked around my entire block waiting for him no where to be found. I then went back inside to call him and he called me and abruptly asked if im coming. I told him he was not outside. He then asked where I am. To which i told him my house on the address I have given FNB. He then had no idea where my suburb is...even asked if its even in cape town. He was in a completely different suburb. I THEN asked if he has GPS to find it and he said he does but he noT Delivering in my area today.</p> <p> </p> <p>WHAT WAS THE POINT IN EVEN BOTHERING</p> <p> </p> <p>AFTER THIS NOT ONE FOLLOW UP CALL TO DELIVER MY CALL AND EVERY TIME I CALL THE CCD OFFICES THEY ANSWER AND PUT DOWN.</p> <p> </p> <p>MY BUSINESS PARTNER AND I CANNOT PAY ANYONE OR RECEIVE PAYMENTS BECAUSE WE HAVE NO CARD AND NEED THE CARD TO ACTIVATE INTERNET BANKING.</p> <p> </p> <p>POOR POOR SERVICE. WILL B WRITING A REVEIEW EVERYDAY UNTIL EVENTUALLY I GET MY DAMN CARD.</p>

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Replies (4)
CCD Couriers
CCD Couriers's reply19 Jun 2017, 09:03
Official

Good morning Ms. Williamson,

Thank you for taking my call. Feedback will be provided shortly.

Kind regards,

Kayleigh Smit

***

Best regards,

CCD Couriers
CCD Couriers's reply19 Jun 2017, 09:03
Official

Good morning Ms. Williamson,

Thank you for taking my call. Feedback will be provided shortly.

Kind regards,

Kayleigh Smit

***

Best regards,

CCD Couriers
CCD Couriers's reply19 Jun 2017, 10:41
Official

Good morning Ms. Williamson,

Confirming our conversation that your package will be delivered today.
Reference number: FRB***/MS KIRSTEN WILLIAMSON
Please accept my sincerest apologies for the inconvenience caused due to the service breakdown.

Kind regards,

Kayleigh Smit

***

Best regards,

CCD Couriers
CCD Couriers's reply19 Jun 2017, 15:01
Official

Good afternoon Ms. Williamson,

Confirming the successful delivery of your parcel.

Kind regards,

Kayleigh Smit

***

www.ccdcouriers.co.za

***

Best regards,